However, do consider that support tickets that just say…
… take up unnecessary time for both of us!
Ideally, we want to provide you with a complete solution in one, single response. This is often possible, but only if we know the basics, such as your system specs and the steps you’ve already taken.
So, if you run into an issue and need our help, do contact us, but please consider the following:
If you “can’t download”, make sure to include in your message:
If “it’s not working”, please specify accurately:
This way, you can get back to writing music, while we can continue developing new sounds for you. Thank you!