Support
Frequently Asked Questions
Below is an overview of the most frequently asked questions for a number of topics:
The Free Orchestra
We will release a free update through the Native Access app each month.
Once you have claimed your free serial number on our website and registered The Free Orchestra 2 in the Native Access app, all you have to do is launch the Native Access app and update from there.
Once you have claimed your free serial number on our website and registered The Free Orchestra 2 in the Native Access app, all you have to do is launch the Native Access app and update from there.
Originally released in monthly steps, The Free Orchestra 1 now is a complete and finished library containing 14 instruments from our cinematic catalog.
The Free Orchestra 2 was started in August 2023. A new instrument will be released each month, for a period of twelve months. This means The Free Orchestra 2 is a still growing library, each monthly addition available as an update through the Native Access app.
The Free Orchestra 2 was started in August 2023. A new instrument will be released each month, for a period of twelve months. This means The Free Orchestra 2 is a still growing library, each monthly addition available as an update through the Native Access app.
The Free Orchestra offers a solid 1,5 gigabyte of free, cinematic sounds taken directly from ProjectSAM’s acclaimed line-up of libraries, ranging from orchestral string staccatos and brass clusters to symphonic percussion and dystopian sound design. Throughout 2019, we released one free instrument each month. In early 2020, we re-released The Free Orchestra, combining all instruments into one package and adding new instruments and a Kontakt Player license. In 2022, The Free Orchestra has been fully updated, featuring new sounds, new multis and a brand-new design.
- Native Instruments Native Access – This is the app you use the activate and download The Free Orchestra.
- Native Instruments Kontakt Player – This is the sampler that you load The Free Orchestra into.
More information on the installation of our libraries can be found here.
Visit The Free Orchestra product page and click the Get Now button to obtain your free license. A serial number for The Free Orchestra is now added to your ProjectSAM account. You can now download The Free Orchestra directly from your ProjectSAM account, or enter the serial number into Native Instruments’ Native Access app and download the library from there.
Yes, you need to activate The Free Orchestra using your serial number. You do this in Native Instruments’ Native Access app. You can find your serial number in your ProjectSAM account. If you don’t activate, the library will run in demo mode and will time out after some time.
No! The Free Orchestra comes with a Kontakt Player license, which means you can use the library in the free version of Kontakt, called Kontakt Player. Kontakt Player can be downloaded from the Native Instruments' Native Access app. This means you don’t need any paid software to use The Free Orchestra!
Currently, you need Kontakt (Player) version 6.5.3 or higher to load The Free Orchestra.
Yes! Watch our How to Install video for step-by-step instructions.
The 2.0 updates
The following of our libraries have been updated to the new 2.0 version, featuring an all-in-one instrument, a fresh design and new functionality:
- Symphobia
- Symphobia 2
- Symphobia 3: Lumina
- Orchestral Essentials
- Orchestral Essentials 2
- True Strike
- The Free Orchestra
Loaded into Kontakt 6?
If, in your existing project, the instruments were loaded into Kontakt 6, then yes, your project will load just fine, as long as your version of Kontakt 6 is 6.5.3 or up.
Loaded into Kontakt 5?
If, in your existing project, the instruments were loaded into Kontakt 5, then no, your project will not reload the library. You will have to replace the Kontakt 5 plug-ins with Kontakt 6 and reload the instruments in there.
More information
Existing projects that include older versions of the library will still load as before as long as they were loaded into Kontakt 6. Do note that, after updating, they will require the same Kontakt version as the new 2.0 version of the library, which is 6.5.3. Instruments that were loaded into Kontakt 5 will no longer work.
The 2.0 versions of Symphobia 1, Symphobia 2, Symphobia 3: Lumina and True Strike require Kontakt or Kontakt Player 6.5.3 or higher.
No, updating won’t delete any files or presets. The old subfolders with instrument sections as well as the multis folder will remain. You are free to delete these manually.
No. Existing projects will keep using the older versions of the instruments until you manually unload and reload the All-in One NKI file inside Kontakt.
Contact support and we will help you revert back to the older version.
If you bought Symphobia 1 in the first few years, before 2011 or so, you will have the original, uncompressed audio pool (.wav) installed. Later versions of Symphobia 1 came with a new, compressed audio pool in NI’s lossless .ncw format. The new all-in-one update expects the new, compressed pool (.ncw). If you have the old one, you will get a missing content dialog. There’s two ways to fix this:
Option 1
Option 1
Do a full reinstall. The upside of this is that you also get some audio improvements that were done over the years.
Option 2
Tag the ‘allow alternative file types’ checkbox in this dialog, click Browse for folder, and locate your existing Symphobia library folder. Kontakt will then be able to find and link the audio pool. If you now save the instrument, you won’t have to do this again.
Option 2
Tag the ‘allow alternative file types’ checkbox in this dialog, click Browse for folder, and locate your existing Symphobia library folder. Kontakt will then be able to find and link the audio pool. If you now save the instrument, you won’t have to do this again.
If you are opening an existing DAW project after updating Symphobia to version 2.0 and you are getting the error “This library is not installed”, this means your Kontakt version is out of date. After updating, all Symphobia instruments, even the older versions, require the same Kontakt version as the new 2.0 instrument, which is 6.5.3. Use Native Access to update Kontakt. If the Symphobia instruments in your existing projects were loaded into Kontakt 6, they will now work again. Symphobia instruments that were loaded into Kontakt 5 will no longer work.
Downloading & updating
All of our Kontakt-based libraries can be downloaded directly from Native Instruments’ Native Access app. This has the added benefit that the library will be automatically activated and added to Kontakt, Komplete and Maschine. Alternatively, our libraries can be downloaded using a direct link from the account page on this website.
More information on library installation can be found here.
More information on library installation can be found here.
We recommend using the Native Access app to download and install our libraries. If you are unable to do this, please follow these instructions to download and install our libraries manually.
All of our Kontakt-based libraries can be updated from Native Instruments’ Native Access app.
If you are sure an update should be available and the library is listed above, please check if your version of Kontakt meets the requirement for the update in question. Native Access only shows updates that are supported by the installed version of your Native Instruments software.
Discounts
Yes! We have introduced a new discount setup that takes into account both the libraries you already own as well as the libraries you add to your basket. We call these dynamic discounts.
Visit the dynamic discount page.
Visit the dynamic discount page.
Yes! We offer a 25% educational discount to qualifying students and teachers.
Visit the educational discount page.
Registration & licensing
Yes. You are allowed to sell your ProjectSAM library to another individual under certain conditions. For this, a license transfer is required.
- A license can be transferred to another individual once.
- We charge a €25/$30 fee (ex VAT) per buyer.
- Educational licenses cannot be transferred. These licenses need to be upgraded to a full license first. Contact us for more information.
- NFR (Not For Resale) licenses cannot be transferred.
- The license transfer form needs to be completed and signed by both the seller and buyer.
Please fill in the following license transfer form or contact us for more information.
A standard license allows an individual user to activate and use a ProjectSAM library on up to 3 systems at the same time. Only this user is allowed to use the standard license.
If you need more than 3 system activations, or you need to extend the license to team members, we offer side-licenses. Please contact us for more information.
If you need more than 3 system activations, or you need to extend the license to team members, we offer side-licenses. Please contact us for more information.
If you purchased the library from a third party shop or distributor, you received a challenge code. This challenge code needs to be converted into a product serial number. You can do this in your ProjectSAM account.
If you purchased your library directly from us, it will be automatically registered to your account with the product serial number already assigned.
If you purchased your library directly from us, it will be automatically registered to your account with the product serial number already assigned.
You can find our end user license agreement (EULA) right here.
Getting support
The fastest way to contact us is to use the Help button in the bottom-right of the screen. This will allow you to fill in a quick form. We strive to respond to all support within 24 hours on business days.
You can also e-mail us from your mail client using support@projectsam.com.
You can also e-mail us from your mail client using support@projectsam.com.