Below is an overview of the most frequently asked questions for a number of topics:
The Free Orchestra offers a solid gigabyte of free, cinematic sounds taken directly from ProjectSAM’s acclaimed libraries, ranging from orchestral string staccatos and brass clusters to symphonic percussion and dystopian sound design. Throughout 2019, we released one free instrument each month. In early 2020, we re-released The Free Orchestra, combining all instruments into one package and adding new instruments and Kontakt Player compatibility.
Visit The Free Orchestra product page and click the Get Now button.
You need Kontakt (Player) version 6.2.1 or higher to load The Free Orchestra.
Yes, you need to activate the 2020 re-release of The Free Orchestra using your serial number. You can find this serial number in your account, in the same spot as where you downloaded the library.
If you don’t activate, the library will run in demo mode and will time out after some time.
Yes! Not only will you get new presets, Multis and NKS support, you will also be able to add the library to Kontakt’s library browser for easier navigation. You can safely keep using the old TFO instruments alongside.
The full version of Pandora requires Kontakt or Kontakt Player 6.2.1. Pandora Core requires Kontakt or Kontakt Player 6.2.2.
Pandora (Core) requires macOS 10.12 or higher, for this is the requirement for Kontakt 6.2.
There is no boxed version of Pandora. If downloading the library is not an option for you, please contact us for a custom solution.
Yes you can! The full amount that you paid for Pandora Core (ex VAT) counts as a discount towards the full version of Pandora (ex VAT). This includes Core orders purchased through third party retailers (invoice required). ProjectSAM will take back your Core license and provide you with a new license for the full version of Pandora, including a new serial number. Please contact us using the form below for more information.
A selection of our libraries can be downloaded directly from Native Instruments’ Native Access app. This has the added benefit that the library will be automatically activated and added to Kontakt and Komplete. All of our libraries can also be downloaded using the ProjectSAM Downloader app or direct link. For each of your registered libraries, the download options are listed in your account.
Still unsure? Visit the How to Download & Install page
A selection of our libraries can be conveniently updated from Native Instruments’ Native Access app. For all other libraries, a dedicated ProjectSAM Updater app can be used. For each of your registered libraries, the update options are listed in your account.
Still unsure? Visit the How to Update page
You only need to register your library using a challenge code if you either a) purchased the library from a third party retailer or website or b) ordered the boxed version of the library. In all other cases, your library will be automatically registered to your account with a serial number assigned.
Still have questions about registration? Visit Registration F.A.Q.
Yes. We offer a 20% educational discount to qualifying students and teachers.
Still have questions about EDU? Visit Education discount F.A.Q.
Yes. You are allowed to sell your ProjectSAM library to another individual under certain conditions. For this, a license transfer is required.
Still have questions about licenses? Visit Licenses F.A.Q.
Still need help? Please use the contact form below to get in touch with us.
It is our aim to respond to all messages within 24 hours on business days.
Please note that we are based in The Netherlands, Europe, CET (GMT+1).
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