Below is an overview of the most frequently asked questions for a number of topics:
The Free Orchestra offers a solid gigabyte of free, cinematic sounds taken directly from ProjectSAM’s acclaimed libraries, ranging from orchestral string staccatos and brass clusters to symphonic percussion and dystopian sound design. Throughout 2019, we released one free instrument each month. In early 2020, we re-released The Free Orchestra, combining all instruments into one package and adding new instruments and Kontakt Player compatibility.
Visit The Free Orchestra product page and click the Get Now button.
You need Kontakt (Player) version 6.2.1 or higher to load The Free Orchestra.
This may have one of the following causes:
Yes, you need to activate the 2020 re-release of The Free Orchestra using your serial number. You can find this serial number in your account, in the same spot as where you downloaded the library.
If you don’t activate, the library will run in demo mode and will time out after some time.
Yes! Not only will you get new presets, Multis and NKS support, you will also be able to add the library to Kontakt’s library browser for easier navigation. You can safely keep using the old TFO instruments alongside.
Please check the installation instructions listed in your ProjectSAM account. They cover every step of the installation process.
Adaptive Runs requires Kontakt or Kontakt Player 6.4.2.
Adaptive Runs requires macOS 10.12 or higher, for this is the requirement for Kontakt 6.4.2.
No loyalty discounts are currently available for Adaptive Runs.
The full version of Pandora requires Kontakt or Kontakt Player 6.2.1. Pandora Core requires Kontakt or Kontakt Player 6.2.2.
Pandora (Core) requires macOS 10.12 or higher, for this is the requirement for Kontakt 6.2.
There is no boxed version of Pandora. If downloading the library is not an option for you, please contact us for a custom solution.
We offer loyalty discounts for existing users to the full version of Pandora. Check the product page for more information.
Yes you can! The full amount that you paid for Pandora Core (ex VAT), minus an administration & handling fee of € 30 (ex VAT) / $ 35, counts as a discount towards the full version of Pandora (ex VAT). This includes Core orders purchased through third party retailers (invoice required). ProjectSAM will take back your Core license and provide you with a new license for the full version of Pandora, including a new serial number. Please contact us using the form below for more information.
A selection of our libraries can be downloaded directly from Native Instruments’ Native Access app. This has the added benefit that the library will be automatically activated and added to Kontakt and Komplete. All of our libraries can also be downloaded using the ProjectSAM Downloader app or direct link. For each of your registered libraries, the download options are listed in your account.
Still unsure? Visit the How to Download & Install page
The following libraries can be conveniently updated from Native Instruments’ Native Access app:
For all other libraries, a dedicated ProjectSAM Updater app can be used. For each of your registered libraries, the update options are listed in your account.
If you are sure an update should be available and the library is listed above, please check if your version of Kontakt meets the requirement for the update in question. Native Access only shows updates that are supported by the currently installed versions of your Native Instruments software.
Still unsure? Visit the How to Update page
You only need to register your library using a challenge code if you either a) purchased the library from a third party retailer or website or b) ordered the boxed version of the library. In all other cases, your library will be automatically registered to your account with a serial number assigned.
Still have questions about registration? Visit Registration F.A.Q.
Yes. We offer a 20% educational discount to qualifying students and teachers.
Still have questions about EDU? Visit Education discount F.A.Q.
Yes. You are allowed to sell your ProjectSAM library to another individual under certain conditions. For this, a license transfer is required.
Still have questions about licenses? Visit Licenses F.A.Q.
We understand. You need some help, but you also want to quickly continue working. However, do consider that support tickets that just say “it doesn’t work please help!” or “can’t download!” take up unnecessary time for both of us.
Read these tips on how to formulate a support ticket, so that we can try to give you a complete solution in one, single response. This way, you can get back to writing music, while we can continue developing new sounds for you!
Still need help? Please click the (?) Help button in the bottom-left corner of this page to get in touch with us.
It is our aim to respond to all messages within 24 hours on business days.
Please note that we are based in The Netherlands, Europe, CET (GMT+1).
Alternatively, you can also e-mail us directly.